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<H1 CLASS="western">Troubleshooting</H1>
<H4 CLASS="western"><SPAN ID="Frame1" DIR="LTR" STYLE="float: left; width: 90%; height: 5.13cm; border: 1px solid #000000; padding: 0.15cm; background: #e6e6e6">
	<H4 CLASS="western"><FONT COLOR="#000000">This chapter describes
	solutions to the following issues:</FONT></H4>
	<UL>
		<UL>
			<UL>
				<UL>
					<LI><P CLASS="western" STYLE="margin-bottom: 0cm"><FONT FACE="Times New Roman, serif">When
					trying to send a test e-mail alert, a message similar to the
					following appears</FONT></P>
					<LI><P CLASS="western" STYLE="margin-bottom: 0cm"><FONT FACE="Times New Roman, serif">E-mail
					clients that store messages in a single file</FONT></P>
					<LI><P CLASS="western" STYLE="margin-bottom: 0cm"><FONT FACE="Times New Roman, serif">Conflicts
					with some versions of ActivePython</FONT></P>
					<LI><P CLASS="western" STYLE="margin-bottom: 0cm"><FONT FACE="Times New Roman, serif">Outlook
					2000 does not restore when minimised</FONT></P>
				</UL>
			</UL>
		</UL>
	</UL>
	<H4 CLASS="western"><FONT COLOR="#000000"><FONT COLOR="#000000">If
	your desired topic is not included here, please see the FAQ located
	at: </FONT><A HREF="http://www.clamwin.com/content/category/3/7/27/"></A><A HREF="http://www.clamwin.com/content/category/3/7/27/"></A><A HREF="http://www.clamwin.com/content/category/3/7/27/">http://www.clamwin.com/content/category/3/7/27/</A><A HREF="http://www.clamwin.com/content/category/3/7/27/"></A><A HREF="http://www.clamwin.com/content/category/3/7/27/"></A></FONT></H4>
</SPAN><BR CLEAR=LEFT>
</H4>
<H4 CLASS="western"><FONT COLOR="#000000">Problem: When trying to
send a test e-mail alert, a message similar to the following appears</FONT></H4>
<P CLASS="monospace-western"><FONT COLOR="#000000">Could not send the
email. Please ensure you are connected to the internet. Error: SMTP
instance has no attribute 'sock'</FONT></P>
<P CLASS="western"><FONT COLOR="#000000">or</FONT></P>
<P CLASS="monospace-western"><FONT COLOR="#000000">Could not send the
email.  Please ensure you are connected to the internet. Error: SMTP
AUTH extension not supported by server</FONT></P>
<P CLASS="western"><BR><BR>
</P>
<P CLASS="western"><IMG SRC="troubleshooting_html_m77fa874.png" NAME="Grafik1" ALIGN=LEFT WIDTH=458 HEIGHT=159 BORDER=0><BR CLEAR=LEFT><BR><BR>
</P>
<P CLASS="western"><FONT COLOR="#000000">Solution: The SMTP server
settings are wrong. Note that many ISP's do not require a user name &amp;
password for the SMTP server. Try leaving these settings blank.</FONT></P>
<H4 CLASS="western"></H4>
<H4 CLASS="western">E-mail clients that store messages in a single
file</H4>
<P CLASS="western">Some e-mail clients (<SPAN LANG="en-GB">e.g.</SPAN>
<A HREF="http://www.ritlabs.com/en/products/thebat/"></A><A HREF="http://www.ritlabs.com/en/products/thebat/"></A><A HREF="http://www.ritlabs.com/en/products/thebat/">The
Bat!</A><A HREF="http://www.ritlabs.com/en/products/thebat/"></A><A HREF="http://www.ritlabs.com/en/products/thebat/"></A>)
store all messages in a single file. Others store each e-mail as a
<SPAN LANG="en-GB">separate</SPAN> file. If ClamWin finds a virus
attached to an e-mail, it will consider the entire file (<SPAN LANG="en-GB">i.e.</SPAN>
all the e-mails in that file) to be infected. Therefore, the entire
file will be removed or moved to quarantine. You may wish to set the
Filters (see the instructions on configuring ClamWin) so that these
files are not scanned.</P>
<P CLASS="western">Users of The Bat! may be interested to know that
Marco Pontello has written a plug-in that allows The Bat! to use
ClamWin to scan attachments. More details are available at <A HREF="http://mark0.net/plugins-tb-tbclamwin-e.html"></A><A HREF="http://mark0.net/plugins-tb-tbclamwin-e.html"></A><A HREF="http://mark0.net/plugins-tb-tbclamwin-e.html">Marco's
web site</A><A HREF="http://mark0.net/plugins-tb-tbclamwin-e.html"></A><A HREF="http://mark0.net/plugins-tb-tbclamwin-e.html"></A>.</P>
<H4 CLASS="western"></H4>
<H4 CLASS="western">Conflicts with ActivePython</H4>
<P CLASS="western">Having python installed should not be a problem if
you have python 2.3 and pywin32-201
(<A HREF="http://sourceforge.net/projects/pywin32/" NAME="Python Extensions for Windows"></A><A HREF="http://sourceforge.net/projects/pywin32/"></A><A HREF="http://sourceforge.net/projects/pywin32/">http://sourceforge.net/projects/pywin32/</A><A HREF="http://sourceforge.net/projects/pywin32/"></A><A HREF="http://sourceforge.net/projects/pywin32/" NAME="Python Extensions for Windows"></A>)
installed. 
</P>
<P CLASS="western">It seems that versions of ActiveState python that
come with win32all-163 (now pywin32) create a DLL conflict. So if you
have ActivePython 2.3, just install pywin32 and it should be fine.</P>
<H4 CLASS="western"></H4>
<H4 CLASS="western">Outlook 2000 does not restore when minimised</H4>
<P CLASS="western">When ClamWin is installed, Outlook 2000 may not
restore properly from being minimized. Installing Office 2000 Service
Release 1a (SR-1a) will fix this problem, and is generally
recommended, as it includes a number of bug fixes and security fixes.
Full details and downloads are available at
<A HREF="http://www.microsoft.com/downloads/details.aspx?FamilyID=AF6C8D03-7633-45B4-AB96-795EE656F2A2&amp;displaylang=EN"></A><A HREF="http://www.microsoft.com/downloads/details.aspx?FamilyID=AF6C8D03-7633-45B4-AB96-795EE656F2A2&amp;displaylang=EN"></A><A HREF="http://www.microsoft.com/downloads/details.aspx?FamilyID=AF6C8D03-7633-45B4-AB96-795EE656F2A2&amp;displaylang=EN"><FONT COLOR="#0000ff"><U>http://www.microsoft.com/downloads/details.aspx?FamilyID=AF6C8D03-7633-45B4-AB96-795EE656F2A2&amp;displaylang=EN</U></FONT></A><A HREF="http://www.microsoft.com/downloads/details.aspx?FamilyID=AF6C8D03-7633-45B4-AB96-795EE656F2A2&amp;displaylang=EN"></A><A HREF="http://www.microsoft.com/downloads/details.aspx?FamilyID=AF6C8D03-7633-45B4-AB96-795EE656F2A2&amp;displaylang=EN"></A><FONT COLOR="#000000"><SPAN STYLE="text-decoration: none">
or</SPAN></FONT></P>
<P CLASS="western"><A HREF="http://tinyurl.com/xsyx"><FONT COLOR="#0000ff"><U>http://tinyurl.com/xsyx</U></FONT></A></P>
<H4 CLASS="western"></H4>
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